{"id":2273,"date":"2026-05-05T20:59:06","date_gmt":"2026-05-05T20:59:06","guid":{"rendered":"https:\/\/vlac.ec\/?page_id=2273"},"modified":"2026-05-05T20:59:25","modified_gmt":"2026-05-05T20:59:25","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/vlac.ec\/?page_id=2273","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2273\" class=\"elementor elementor-2273\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83a226c e-flex e-con-boxed e-con e-parent\" data-id=\"83a226c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3dbc8 elementor-widget elementor-widget-heading\" data-id=\"9d3dbc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PQRS \u2014 Peticiones, Quejas, Reclamos y Sugerencias<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81b5791 elementor-widget elementor-widget-text-editor\" data-id=\"81b5791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En VLAC Consulting valoramos su retroalimentaci\u00f3n. Este es nuestro canal oficial para recibir Peticiones, Quejas, Reclamos y Sugerencias relacionadas con nuestros servicios.<\/p><p><span style=\"font-size: 14px;\">Nos comprometemos a darle respuesta en un plazo m\u00e1ximo de 5 d\u00edas h\u00e1biles para acuse de recibo y 10 d\u00edas h\u00e1biles para resoluci\u00f3n, conforme al Sistema de Gesti\u00f3n de Calidad de Vlac Consulting.<\/span><\/p><p><span style=\"font-size: 14px;\">Por favor, complete el siguiente formulario con la mayor precisi\u00f3n posible. Toda la informaci\u00f3n ser\u00e1 tratada de manera confidencial conforme a nuestra Pol\u00edtica de Privacidad.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69bd375 elementor-widget elementor-widget-shortcode\" data-id=\"69bd375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2272-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2272\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F2273#wpcf7-f2272-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2272\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2272-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label>Tipo de solicitud (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitud\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo-solicitud\" value=\"Petici\u00f3n\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Petici\u00f3n<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-solicitud\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-solicitud\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo-solicitud\" value=\"Sugerencia\" \/><span class=\"wpcf7-list-item-label\">Sugerencia<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label>Nombres y apellidos (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombres-apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. Juan P\u00e9rez\" value=\"\" type=\"text\" name=\"nombres-apellidos\" \/><\/span>\n<\/p>\n<p><label>N\u00famero de identificaci\u00f3n \/ C\u00e9dula (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"identificacion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej. 1234567890\" value=\"\" type=\"text\" name=\"identificacion\" \/><\/span>\n<\/p>\n<p><label>Correo electr\u00f3nico (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"tucorreo@ejemplo.com\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n<\/p>\n<p><label>Tel\u00e9fono (opcional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Ej. 0991234567\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n<\/p>\n<p><label>Asunto (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Resumen breve de su solicitud\" value=\"\" type=\"text\" name=\"asunto\" \/><\/span>\n<\/p>\n<p><label>Descripci\u00f3n detallada (requerido)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa con detalle su solicitud...\" name=\"descripcion\"><\/textarea><\/span>\n<\/p>\n<p><label>Adjuntar archivo (opcional, m\u00e1x 5MB)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"archivo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"archivo\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consentimiento\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consentimiento\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Al hacer clic en \"Acepto y enviar\" autorizo a VLAC Consulting el tratamiento de mis datos personales conforme a la <a href=\"https:\/\/vlac.ec\/?page_id=2254\" target=\"_blank\">Pol\u00edtica de Privacidad<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Acepto y enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PQRS \u2014 Peticiones, Quejas, Reclamos y Sugerencias En VLAC Consulting valoramos su retroalimentaci\u00f3n. Este es nuestro canal oficial para recibir Peticiones, Quejas, Reclamos y Sugerencias relacionadas con nuestros servicios. Nos comprometemos a darle respuesta en un plazo m\u00e1ximo de 5 d\u00edas h\u00e1biles para acuse de recibo y 10 d\u00edas h\u00e1biles para resoluci\u00f3n, conforme al Sistema [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2273","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PQRS | Vlac Ecuador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vlac.ec\/?page_id=2273\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQRS | Vlac Ecuador\" \/>\n<meta property=\"og:description\" content=\"PQRS \u2014 Peticiones, Quejas, Reclamos y Sugerencias En VLAC Consulting valoramos su retroalimentaci\u00f3n. Este es nuestro canal oficial para recibir Peticiones, Quejas, Reclamos y Sugerencias relacionadas con nuestros servicios. Nos comprometemos a darle respuesta en un plazo m\u00e1ximo de 5 d\u00edas h\u00e1biles para acuse de recibo y 10 d\u00edas h\u00e1biles para resoluci\u00f3n, conforme al Sistema [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vlac.ec\/?page_id=2273\" \/>\n<meta property=\"og:site_name\" content=\"Vlac Ecuador\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-05T20:59:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1170\" \/>\n\t<meta property=\"og:image:height\" content=\"570\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vlac.ec\/?page_id=2273\",\"url\":\"https:\/\/vlac.ec\/?page_id=2273\",\"name\":\"PQRS | Vlac Ecuador\",\"isPartOf\":{\"@id\":\"https:\/\/vlac.ec\/#website\"},\"datePublished\":\"2026-05-05T20:59:06+00:00\",\"dateModified\":\"2026-05-05T20:59:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/vlac.ec\/?page_id=2273#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vlac.ec\/?page_id=2273\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vlac.ec\/?page_id=2273#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/vlac.ec\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"PQRS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vlac.ec\/#website\",\"url\":\"https:\/\/vlac.ec\/\",\"name\":\"VLAC Consulting | Jidoka Consultores\",\"description\":\"Soluciones de consultor\u00eda empresarial, ingenier\u00eda y tasaci\u00f3n\",\"publisher\":{\"@id\":\"https:\/\/vlac.ec\/#organization\"},\"alternateName\":\"VLAC\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vlac.ec\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/vlac.ec\/#organization\",\"name\":\"Jidoka Consultores Ingenier\u00eda y Tasaci\u00f3n C\u00eda. Ltda.\",\"alternateName\":\"VLAC Consulting\",\"url\":\"https:\/\/vlac.ec\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vlac.ec\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp\",\"contentUrl\":\"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp\",\"width\":1170,\"height\":570,\"caption\":\"Jidoka Consultores Ingenier\u00eda y Tasaci\u00f3n C\u00eda. Ltda.\"},\"image\":{\"@id\":\"https:\/\/vlac.ec\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"PQRS | Vlac Ecuador","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vlac.ec\/?page_id=2273","og_locale":"en_US","og_type":"article","og_title":"PQRS | Vlac Ecuador","og_description":"PQRS \u2014 Peticiones, Quejas, Reclamos y Sugerencias En VLAC Consulting valoramos su retroalimentaci\u00f3n. Este es nuestro canal oficial para recibir Peticiones, Quejas, Reclamos y Sugerencias relacionadas con nuestros servicios. Nos comprometemos a darle respuesta en un plazo m\u00e1ximo de 5 d\u00edas h\u00e1biles para acuse de recibo y 10 d\u00edas h\u00e1biles para resoluci\u00f3n, conforme al Sistema [&hellip;]","og_url":"https:\/\/vlac.ec\/?page_id=2273","og_site_name":"Vlac Ecuador","article_modified_time":"2026-05-05T20:59:25+00:00","og_image":[{"width":1170,"height":570,"url":"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/vlac.ec\/?page_id=2273","url":"https:\/\/vlac.ec\/?page_id=2273","name":"PQRS | Vlac Ecuador","isPartOf":{"@id":"https:\/\/vlac.ec\/#website"},"datePublished":"2026-05-05T20:59:06+00:00","dateModified":"2026-05-05T20:59:25+00:00","breadcrumb":{"@id":"https:\/\/vlac.ec\/?page_id=2273#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/vlac.ec\/?page_id=2273"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/vlac.ec\/?page_id=2273#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/vlac.ec\/"},{"@type":"ListItem","position":2,"name":"PQRS"}]},{"@type":"WebSite","@id":"https:\/\/vlac.ec\/#website","url":"https:\/\/vlac.ec\/","name":"VLAC Consulting | Jidoka Consultores","description":"Soluciones de consultor\u00eda empresarial, ingenier\u00eda y tasaci\u00f3n","publisher":{"@id":"https:\/\/vlac.ec\/#organization"},"alternateName":"VLAC","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/vlac.ec\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/vlac.ec\/#organization","name":"Jidoka Consultores Ingenier\u00eda y Tasaci\u00f3n C\u00eda. Ltda.","alternateName":"VLAC Consulting","url":"https:\/\/vlac.ec\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/vlac.ec\/#\/schema\/logo\/image\/","url":"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp","contentUrl":"https:\/\/vlac.ec\/wp-content\/uploads\/2026\/08\/VLACLogo.webp","width":1170,"height":570,"caption":"Jidoka Consultores Ingenier\u00eda y Tasaci\u00f3n C\u00eda. Ltda."},"image":{"@id":"https:\/\/vlac.ec\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/pages\/2273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vlac.ec\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2273"}],"version-history":[{"count":4,"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/pages\/2273\/revisions"}],"predecessor-version":[{"id":2277,"href":"https:\/\/vlac.ec\/index.php?rest_route=\/wp\/v2\/pages\/2273\/revisions\/2277"}],"wp:attachment":[{"href":"https:\/\/vlac.ec\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}